Privacy Policy

1. Introduction

Rideway Auto Group, Inc. ("Rideway," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, submit a credit application, or communicate with us via SMS/text messaging or other channels.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Identity Information: Date of birth, Social Security Number (encrypted), government-issued ID type, number, state, expiration date, and photographs of identification documents.
• Financial Information: Employment details, income, housing costs, and other financial data submitted through our credit application.
• Communication Data: Messages you send and receive via SMS/text messaging, email, and phone, including phone numbers used for communication.
• Technical Data: IP address, browser type, operating system, referring URLs, and browsing activity on our website collected via cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

• Process and evaluate credit applications.
• Communicate with you regarding your application status, vehicle information, appointment reminders, and customer service inquiries via SMS/text, email, or phone.
• Verify your identity and prevent fraud.
• Send transactional and informational SMS/text messages related to your account or services.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory requirements.

4. SMS/Text Messaging Privacy

When you provide your phone number and opt in to receive SMS/text messages from Rideway Auto Group, the following applies:

• Consent: By opting in, you consent to receive SMS/text messages from Rideway Auto Group at the phone number you provided. Consent is not a condition of purchase.
• Message Frequency: Message frequency varies. You may receive up to 10 messages per month depending on your interactions and application status.
• Message and Data Rates: Standard message and data rates may apply depending on your mobile carrier plan.
• Opt-Out: You can opt out at any time by replying STOP to any SMS message you receive from us. After opting out, you will receive a confirmation message and no further SMS messages will be sent unless you re-subscribe.
• Help: Reply HELP to any SMS message for assistance, or contact us at info@ridewayautogroup.com or (844) 739-7433.
• No Sharing: We do not sell, rent, or share your phone number or SMS opt-in data with third parties or affiliates for their marketing purposes.
• Carriers: Supported carriers include, but are not limited to, AT&T, T-Mobile, Verizon, Sprint, and other major U.S. carriers. Carrier support may change without notice.

5. How We Protect Your Information

We implement administrative, technical, and physical security measures to help protect your personal information. Sensitive data such as Social Security Numbers are encrypted at rest and in transit using industry-standard encryption protocols. ID document photos are stored in private, encrypted storage buckets accessible only to authorized personnel.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Information Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party companies that assist us in operating our business, such as cloud hosting, SMS messaging providers, and payment processors, subject to confidentiality agreements.
• Financial Partners: Lenders and financing institutions for the purpose of processing your credit application.
• Legal Compliance: When required by law, regulation, legal process, or government request.

We do not sell your personal information to third parties.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Your Rights and Choices

You have the right to:

• Access, correct, or delete your personal information by contacting us.
• Opt out of SMS/text messages at any time by replying STOP.
• Opt out of promotional emails by clicking "unsubscribe" in any marketing email.
• Request information about what personal data we hold about you.

California residents may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us for more information.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Credit application data may be retained for a minimum of 25 months in accordance with applicable regulations.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: